Terms and Conditions

Returns, refunds and exchanges

You may not return unopened and fully sealed products purchased at My Apple Guru. If an item is purchased via the online store a refund can not be processed.
The products and services that are sold by My Apple Guru are sold “as is” and “as available”.  My Apple Guru does not give any express guarantee or warranty regarding the performance of any product or services and excludes any implied warranties to the full extent that is permitted by law.  The manufacturers of the products sold by My Apple Guru may provide a manufacturer’s warranty in respect of their branded products.  This manufacturer’s warranty is not given by My Apple Guru.
Pricing changes
My Apple Guru reserves the right at any time and without giving you any advance notice to make changes to the prices of goods and services that are sold through the My Apple Guru and to correct any pricing errors that may inadvertently occur.My Apple Guru is not liable for any typographical errors that may occur.
Business terms and conditions
Quotations are valid for 7 days, however due to the volatility of the Rand/USD & Rand/Euro exchange rate, please note that prices published by My Apple Guru business may change without notice. 
Pre-Order terms and conditions
Pre-Orders allows you to secure a newly launched product prior to availability online.
Pre-Orders can only be secured by completing an full payment or a deposit payment. My Apple Guru may choose to use one or all payment options.
Full payment Pre-Orders are prioritised. My Apple Guru will endeavor to ensure that Pre-Orders will be fulfilled as soon an inventory is available, however on occasion there may be delays due to supply constraints.
Should you wish to change or cancel your Pre-Order, you will need to follow the current My Apple Guru refund process. Please refer to our refund and return funds section in our terms and conditions
Trade-in terms and conditions

Trade-in is completed in-store only.
The value of the trade-in during the in-store valuation process is subject to the applicant being the lawful owner of the device and the device being in good working order, with no damage whatsoever to the screen, no liquid damage, no damage to the outer shell, including any scratches or small dents, and the device has not had any unauthorised repairs. My Apple Guru may decrease the amount of the trade-in valuation if the above conditions are not met or are found to be untrue.
A reduced cashback amount will be paid if the working Apple charger/power cable does not accompany the device when trading it in.
Assessment results are final.
All user data must be removed from the device.
One Mac may be traded in against one new/upgrade iPhone/Mac/iPad/Watch purchase, either on cash or cellular contract purchase if applicable.
If the device to be traded in is linked to a cellular contract, the trade-in can only occur if the device you are trading is linked to a cellular contract older than 6 months, or no money is owed / outstanding towards the payment of the device. Should there be any money owing / outstanding on the device accepting these terms and conditions serves as a declaration that all outstanding money on the device or any obligation to the cellular network for this device will be settled in full, irrespective of whether the device is traded in before the contract expires.
When you buy a new iPhone/Mac/iPad/Watch for cash, take out a new cellular contract, or upgrade an existing contract the trade in amount will be passed as cashback via Electronic Funds Transfer only. Payments will only be made into South African registered bank accounts. Should all above conditions be met allow 14 working days for the committed cash amount to be transferred.

Device Trade-in will not be considered if the serial number on my device has been removed, damaged or hidden or if my device itself has been altered, tampered or meddled with in any way. My Apple Guru will not be held liable for any misrepresentation caused due to an unintentional copy error, and/or omission that may occur on any of our material.

Additional terms and conditions 
Additional terms and conditions may apply to specific products and services that sold by My Apple Guru.  Those terms and conditions form part of these Terms and Conditions of Sale and you agree that you are bound by them.  If there is a conflict between these Terms and Conditions of Sale and any specific terms and conditions applicable to any particular product or service, the specific terms and conditions will apply.
One promotion can not be used in conjunction with another.   

The information contained in this website is for general information purposes only. The information is provided by My Apple Guru and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.In no event will we be held responsible for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data arising out of, or in connection with, the use of this website. Every effort is made to keep the website up and running smoothly and secure. However, My Apple Guru takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.This entire website and its contents are subject to change without notice. Product availability is dependant upon stock levels and stock levels vary from store to store. Terms and conditions apply.