1. Returns & Exchanges

You may return products purchased from Mac Shack, either online or in-store, if you have changed your mind, purchased the wrong item, received an unwanted gift, or believe the product is faulty.

Non-Faulty Returns

Non-faulty returns must be requested within 7 days of the purchase date.

To qualify for a return:

• The product must be unused and undamaged
• All original labels and stickers must remain attached
• The item must be returned in its original packaging with seals intact
• All accessories and included parts must be returned

This packaging requirement does not apply to pre-owned products.

Returns must be brought to our store with the original invoice, or a return must be logged through our website within the 7-day return period.

Returns submitted after 7 days are only accepted if the product is faulty.

Exchanges

You may exchange the returned item for another product.

• If the new product is more expensive, the price difference must be paid.
• If the new product is less expensive, the difference will be refunded.

Handling Fees

Returned items that have been opened, used, or have damaged packaging may incur a handling fee of up to 22.5% of the purchase price.

Non-Returnable Products

The following items cannot be returned:

• Unsealed software
• Software subscriptions
• Digital downloads
• Gift cards
• In-ear products such as AirPods, earphones, or headsets

Inspection

All returned items are subject to inspection before a refund or exchange is approved.

Collection Service

If Mac Shack arranges courier collection of a returned product, a collection fee of R100 may apply.

Compatibility

Returns will not be accepted due to compatibility issues, so please ensure the product suits your requirements before purchasing.

Refunds are processed once the returned product has been received and inspected by Mac Shack.

Refunds will be issued via Electronic Funds Transfer (EFT) to a bank account nominated by the customer. In certain cases, a credit card reversal may be processed where possible.

Refunds typically take 10–14 working days to complete.

Mac Shack is not responsible for any bank charges, taxes, interest, or other fees that may be charged by your financial institution during the refund process.

Shipping costs and shipping insurance are non-refundable.

New Products

Brand-new sealed products include a 1-year manufacturer’s warranty, unless otherwise specified in the product listing.

Manufacturer warranties are governed by the terms and conditions set by the manufacturer, which are usually provided with the product packaging or documentation.

Mac Shack does not issue manufacturer warranties, but we may assist with communication between you and the manufacturer if required.

Demo Devices

Demo devices are opened display or lightly used units and include a 90-day Mac Shack warranty.

Certified Pre-Owned (CPO)

Certified pre-owned products are quality-checked second-hand devices and include a 90-day Mac Shack warranty.

Warranty Conditions

All warranties are linked to the serial number of the device and begin from the original purchase date.

Warranty claims will not be accepted if the device shows:

• Physical damage
• Liquid damage
• Unauthorized repair attempts

Battery Coverage

Battery replacement under warranty will only be provided if the battery health drops to 75% or lower within the first 3 months of the warranty period.

Extended Warranty Options

Mac Shack also offers optional extended warranty plans for additional protection beyond the standard warranty periods.

Extended warranty plans may include protection against accidental damage and extended coverage periods, depending on the device and plan selected.

For full details on available plans, coverage options, and terms, please visit:

https://macshack.co.za/pages/mac-shack-extended-warranty

Extended warranty plans are administered by authorised partners and are subject to the terms and conditions outlined in the applicable insurance policy.

Delivery Time

Standard delivery typically takes 3–5 business days, depending on courier lead times.

Delivery timelines may vary due to courier delays or logistical constraints.

Shipping Costs

Customers are responsible for shipping costs when returning products to Mac Shack.

Shipping Insurance

Shipping insurance is not included by default.

If a parcel is lost, stolen, or damaged in transit without insurance, Mac Shack will not be liable for replacement or exchange.

Optional shipping insurance is available at checkout.

Self-Collection

Self-collection orders may be collected only from our Bryanston store.

Mac Shack (Pty) Ltd is committed to protecting your privacy and safeguarding any personal information you provide when using our website.

Personal information collected may include:

• Name
• Email address
• Contact information
• Demographic information
• Customer preferences

This information may be used to:

• Maintain internal records
• Improve our products and services
• Send promotional communications
• Conduct market research
• Personalise your website experience

Mac Shack will not sell, distribute, or lease personal information to third parties unless required by law or with your consent.

Appropriate physical, electronic, and managerial safeguards are implemented to protect your data.

You may request access to the personal information we hold about you or request corrections by contacting:

sales@macshack.co.za

These Terms and Conditions are governed by the laws of the Republic of South Africa.

By using this website, you consent to the jurisdiction of the South African courts.

In the event of any dispute, you agree to the non-exclusive jurisdiction of the High Court of South Africa (Gauteng Division, Johannesburg), even if the monetary value would normally fall below the jurisdiction of that court.

Nothing in these Terms limits your right to approach any court, tribunal, or forum under the Consumer Protection Act (CPA).

You may not transfer or assign your rights or obligations under these Terms and Conditions to any third party.

Failure by Mac Shack to enforce any provision of these Terms does not constitute a waiver of that right.

If any provision of these Terms is declared invalid or unenforceable, the remaining provisions will remain in full force.

These Terms represent the entire agreement between you and Mac Shack unless otherwise agreed in writing.

Products on this website are available for purchase and delivery within South Africa only.

Payment Methods

Payments may be made via:

• Visa
• MasterCard
• EFT
• Ozow
• Vouchers issued by Mac Shack

Card payments are processed through PayGate (Pty) Ltd, the approved payment gateway for South African acquiring banks.

PayGate uses Secure Socket Layer (SSL3) encryption, and no card details are stored on the Mac Shack website.

Transaction currency is South African Rand (ZAR).

Extended warranty or insurance products offered through Mac Shack may be administered by Transact & Protect (Pty) Ltd and underwritten by Mutual & Federal Risk Financing Limited.

These policies may cover accidental damage to insured devices, subject to the terms and conditions outlined in the insurance schedule.

Claims may be settled by:

• Repair
• Replacement
• Cash settlement

The insurer retains discretion regarding the method of settlement.

Warranty Insurance Conditions

Policyholders must:

• Take reasonable care to protect the insured device
• Report claims within 14 days
• Provide supporting documentation when requested

Fraudulent or exaggerated claims will be rejected and may result in policy termination.

Exclusions

Warranty Insurance policies do not cover:

• Normal wear and tear
• Cosmetic damage
• Software or data loss
• Battery deterioration
• Theft
• Damage caused by negligence or misuse
• Loss arising from war, riots, or terrorism

Full insurance terms will be provided in the policy schedule issued to the customer.