The fine print, made clear.

You may return products bought from MacShack, online or in-store, if you’ve changed your mind, bought the wrong item, received an unwanted gift, or believe the product is faulty.

Non-faulty returns

Non-faulty returns must be requested within 7 days of the purchase date. To qualify for a return:

• The product must be unused and undamaged
• All original labels and stickers must remain attached
• The item must be returned in its original packaging with seals intact
• All accessories and included parts must be returned

Returns must be brought to our store with the original invoice, or logged through our website within the 7-day return period. Returns submitted after 7 days are only accepted if the product is faulty.

Exchanges

You may exchange the returned item for another product. If the new product is more expensive, the price difference must be paid. If it’s less expensive, the difference will be refunded.

Return fees

If you return a non-faulty product within 7 days, we deduct a fee based on how you paid. For card, Instant EFT, digital wallet and finance-house payments, it’s the transaction fee charged for that payment method:

• Card (Visa, Mastercard, American Express): 2.5%
• Instant EFT: 3.5%
• Apple Pay or Google Pay: 3%
• MobiCred: 3.5%
• Happy Pay: 4.75%
• Float: 5.5%
• EFT (bank transfer) or a MacShack voucher: 2.5% admin fee

New products that have been opened, used, or have damaged packaging incur a handling fee of up to 22.5% of the purchase price instead.

No fees are deducted when a product is returned because it’s faulty.

Non-returnable products

The following items cannot be returned:

• Unsealed software
• Software subscriptions
• Digital downloads
• Gift cards
• In-ear products such as AirPods, earphones or headsets

Inspection

All returned items are subject to inspection before a refund or exchange is approved.

Collection service

If MacShack arranges courier collection of a returned product, a collection fee of R150 may apply.

Compatibility

Returns will not be accepted due to compatibility issues, so please make sure the product suits your requirements before buying.

Refunds are processed once the returned product has been received and inspected by MacShack.

Refunds are paid by Electronic Funds Transfer (EFT) to a bank account nominated by the customer. In certain cases, a credit card reversal may be processed where possible.

If you paid through Float, MobiCred or Happy Pay

Your contract is with the finance house, not with MacShack, so we can’t refund you by EFT. Once we’ve processed the refund on our side, the finance house refunds you directly.

Refunds typically take 10–14 working days to complete.

MacShack is not responsible for any bank charges, taxes, interest or other fees charged by your financial institution during the refund process.

Shipping costs and shipping insurance are non-refundable.

New products

Brand-new sealed products include a 1-year manufacturer’s warranty, unless otherwise stated in the product listing.

Manufacturer warranties are governed by the terms and conditions set by the manufacturer, usually provided with the product packaging or documentation. MacShack does not issue manufacturer warranties, but we may help with communication between you and the manufacturer if needed.

Demo devices

Demo devices are opened display or lightly used units and include a 90-day MacShack warranty.

Certified pre-owned (CPO)

Certified pre-owned products are quality-checked second-hand devices and include a 90-day MacShack warranty.

Warranty conditions

All warranties are linked to the serial number of the device and begin from the original purchase date. Warranty claims will not be accepted if the device shows:

• Physical damage
• Liquid damage
• Unauthorised repair attempts

Battery coverage

Battery replacement under warranty will only be provided if the battery health drops to 75% or lower within the first 3 months of the warranty period.

Extended warranty

MacShack offers an optional extended warranty that extends cover to 12 months from the original purchase date for eligible pre-owned and demo devices. It can be added at checkout or within 90 days of purchase.

It covers manufacturing or material defects, faulty construction or wiring, and design and assembly errors. It does not cover accidental damage. Each claim carries a 10% excess. The full conditions are set out in Extended warranty terms below, and prices are on our extended warranty page.

Delivery time

Standard delivery typically takes 3–5 business days, depending on courier lead times. Delivery times may vary due to courier delays or logistical constraints.

Where we deliver

We deliver within South Africa and to the neighbouring countries offered at checkout.

Shipping costs

Customers are responsible for shipping costs when returning products to MacShack.

Shipping insurance

Shipping insurance on South African deliveries is calculated at checkout. It applies to deliveries within South Africa only.

Insured parcels are covered by a goods-in-transit policy held by Mac Shack Repairs (Pty) Ltd and underwritten by Old Mutual Alternative Risk Transfer Insure Limited.

What shipping insurance covers

• Loss of, or damage to, your parcel caused by an accident or misfortune in transit
• Your parcel from the moment it leaves MacShack until you, or the person you nominate, sign for it
• Up to 120 hours of temporary storage by the courier during the journey
• A parcel that is refused on delivery, until it’s back with MacShack

What shipping insurance doesn’t cover

• Delays, loss of use or any other consequential loss
• Electrical or mechanical failure that wasn’t caused by an accident in transit
• Wear and tear, or a defect already present in the product
• Parcels detained or confiscated by customs or other authorities
• Loss or damage caused by war, riot, strike, civil commotion or terrorism
• Deliveries outside South Africa

If your parcel arrives damaged or goes missing

Check your parcel when it arrives. If it’s damaged or missing, let us know within 7 days of the delivery date so we can claim from the insurer in time. If your parcel was stolen, report it to the police and send us the case number.

If a parcel is lost, stolen or damaged in transit without shipping insurance, MacShack will not be liable for replacement or exchange.

Self-collection

Self-collection orders may be collected only from our Bryanston store.

You can pay with:

• Credit and debit cards (Visa, Mastercard and American Express), through Peach Payments
• Instant EFT, through Peach Payments
• Apple Pay and Google Pay, through Stitch Express
• Credit through MobiCred
• Interest-free instalments on your Visa or Mastercard credit card, through Float
• Interest-free instalments, through Happy Pay
• EFT (bank transfer)
• Vouchers issued by MacShack

Card and online payments are processed securely by these payment providers. Your card details are never stored on the MacShack website.

Float, MobiCred and Happy Pay are finance houses. Using them is subject to their own approval and terms, and your agreement is with them.

The transaction currency is South African Rand (ZAR).

Mac Shack (Pty) Ltd is committed to protecting your privacy and safeguarding any personal information you provide when using our website.

Personal information collected may include:

• Name
• Email address
• Contact information
• Demographic information
• Customer preferences

This information may be used to:

• Maintain internal records
• Improve our products and services
• Send promotional communications
• Conduct market research
• Personalise your website experience

MacShack will not sell, distribute or lease personal information to third parties unless required by law or with your consent. Appropriate physical, electronic and managerial safeguards are in place to protect your data.

You may request access to the personal information we hold about you, or ask for corrections, by contacting sales@macshack.co.za.

The MacShack extended warranty is backed by an insurance policy held by Mac Shack Repairs (Pty) Ltd and underwritten by Old Mutual Alternative Risk Transfer Insure Limited. Cover applies to eligible pre-owned and demo devices bought from MacShack, as set out in MacShack’s policy schedule.

What’s covered

Faults in your device caused by manufacturing or material defects, faulty construction or wiring, and design and assembly errors, for the period of your extended warranty. Faults that are covered by another warranty, such as your standard 90-day MacShack warranty or a manufacturer’s warranty, are handled under that warranty.

How claims are settled

• We’ll always try to repair your device first
• If it can’t be repaired, or a repair would cost more than 75% of its value, it will be replaced with an equivalent device. The replacement may be refurbished and may be a different colour
• If a replacement isn’t possible, a cash settlement is paid, up to the market value of your device
• The insurer decides whether a claim is settled by repair, replacement or cash
• Repairs must be carried out by MacShack or a repairer approved by the insurer, and are guaranteed for 3 months
• Each claim carries a 10% excess

Making a claim

• Tell us within 14 days of discovering the fault
• Provide proof of purchase and any information we or the insurer ask for
• Take reasonable care of your device to prevent further damage

Fraudulent or exaggerated claims will be rejected and may result in cover being cancelled.

What’s not covered

• Accidental damage, including drops, knocks and other external impacts
• Liquid damage of any kind
• Battery wear or failure
• Cosmetic damage such as scratches, dents, dirt or discolouration, and normal wear and tear
• Screen burn-in or dead pixels
• Software, data and viruses, or problems caused by installing software
• Faults that a factory reset or cleaning would fix, and checks where no fault is found
• Damage caused by repairs that weren’t authorised by MacShack or the insurer
• Damage caused while packing or shipping the device, except when it’s sent for an approved repair
• Devices that were faulty on delivery, or damaged when the extended warranty was bought
• Devices bought outside South Africa
• Loss or theft
• Manufacturer recalls and known serial faults
• Deliberate damage, gross negligence or misuse, or damage while the device is lent or hired to someone else
• Consequential loss of any kind
• Loss or damage caused by war, riot, strike, terrorism or nuclear hazards

These terms and conditions are governed by the laws of the Republic of South Africa. By using this website, you consent to the jurisdiction of the South African courts.

In the event of any dispute, you agree to the non-exclusive jurisdiction of the High Court of South Africa (Gauteng Division, Johannesburg), even if the monetary value would normally fall below the jurisdiction of that court.

Nothing in these terms limits your right to approach any court, tribunal or forum under the Consumer Protection Act (CPA).

This website is operated by Mac Shack (Pty) Ltd. Our extended warranty and shipping insurance policies are held by Mac Shack Repairs (Pty) Ltd (registration number 2019/247741/07).

You may not transfer or assign your rights or obligations under these terms and conditions to any third party.

Failure by MacShack to enforce any provision of these terms does not constitute a waiver of that right.

If any provision of these terms is declared invalid or unenforceable, the remaining provisions will remain in full force.

These terms represent the entire agreement between you and MacShack unless otherwise agreed in writing.