Returns & Exchanges
Demo & Pre-Owned Devices
Non-Faulty Returns (Within 7 Days):
2.5% admin fee applies.
Non-Faulty Returns (After 7 Days):
Not eligible for return; only buy-back options available.
Faulty Returns (Within 7 Days):
Eligible for exchange or repair. If not possible, a full refund will be issued.
Faulty Returns (After 7 Days):
Covered under warranty.
New Devices
Unopened, Non-Faulty Returns (Within 7 Days):
2.5% admin fee applies.
Opened, Non-Faulty Returns (Within 7 Days):
22.5% admin fee applies.
Unopened, Non-Faulty Returns (After 7 Days):
Not eligible for return; only buy-back options available.
Opened, Non-Faulty Returns (After 7 Days):
Not eligible for return; only buy-back options available.
Faulty Returns (Within 7 Days):
Covered under warranty.
Faulty Returns (After 7 Days):
Covered under warranty.