Macshack Internal — WhatsApp Monitor
Staff access only. Enter the passcode Rey shared with you.
Macshack — WhatsApp Chat Monitor
Showing: Everyone's chats — 7 flagged
7
Flagged for review
1
Unresolved complaint
0
Leads unanswered 4hrs+
3h54m
Longest same-day wait
3
Fast/clean staff replies today
Needs review — flagged conversations
+27 65 501 5143
TIAANANTON
Unresolved complaint
Message at 11:25 · waiting ~1h36m
"Good day. I'm following up on my previous message regarding the battery health of my iPhone, I would appreciate an update on the possible resolution, as I have not yet received a response. Thank you."
Discuss: customer explicitly says a previous message went unanswered. Flagged Critical on content alone regardless of wait time — still no reply as of this scan. Needs a same-day reply with a concrete resolution before it turns into a refund demand or a public review.
+27 60 837 2527 (Chadley)
Unlabeled
Unclaimed lead — buying intent
Message at 11:18 · waiting ~1h43m
"Good day, I would like to inquire about purchasing the M4 Mac mini listed on your website using the Happy Pay method... I tried to check out but couldn't find that payment option. Do you no longer accept this form of payment?"
Discuss: ready-to-buy customer asking about a specific payment method that may be missing at checkout, and no staff label is on this chat. Still unclaimed and unanswered — someone should own it before it goes cold.
+27 79 034 7780
Unlabeled
Unclaimed lead — buying intent
Message at 12:19 · waiting ~42 min
"I want to buy iphone pro max. how many iphone one" (customer, edited 12:19)
Discuss: clear stated intent to buy an iPhone, but the chat still carries no staff label. Flagged as an unclaimed lead regardless of the short wait so it gets formally claimed and doesn't slip through if it goes quiet.
+27 82 445 0547
TIAAN
Reorder unanswered, nearing 4hrs
Message at 09:07 · waiting ~3h54m
"Hallo Tiaan. Kan ek asb nog 2 powerbanks bestel? Ook vir iPhones" (Hi Tiaan, can I please order 2 more powerbanks? Also for iPhones)
Discuss: a loyal repeat customer asking to place another order, still unanswered. Will tip into the 4-hour critical bucket within the hour if it stays untouched — clear this one now.
+27 78 759 1702
TIAANANTON
Cover inquiry unanswered
Message at 10:20 · waiting ~2h41m
"I need a cover for 14 inc as well. I can't see it on your website"
Discuss: accessory add-on question tied to a pending purchase decision, unanswered for well over two and a half hours. A quick reply keeps momentum toward closing the sale.
+27 72 957 6162
TIAANANTON
Layby question unanswered
Message at 11:24 · waiting ~1h37m
"Hey do you do laybyes ?"
Discuss: quick yes/no purchase-financing question, now well over an hour unanswered. Worth a fast close before the customer assumes no and moves on.
Brandon Bernhart
Unlabeled
Video unanswered, intent unclear
Message at 10:08 · waiting ~2h53m
[24-second video, no caption text — intent isn't clear from the scrape and the chat carries no staff label]
Discuss: no reply visible after well over two hours, and the chat carries no staff label. Content is a video with no text, so worth a quick look to confirm it isn't a fault report or a customer showing interest in a product.
What's going right (for contrast)
Sale closed, invoice sent: +27 69 424 1523 (Rafeek, label: Tiaan/Anton) — staff confirmed payment received, sent the tax invoice, and gave a shipping timeline (2–3 business days) same-morning. Customer replied "Thanks for the update" (11:15).
Fast follow-up on pricing: +27 67 129 4042 (label: Ian/Mark) — staff replied within the same window, proactively offering to loop in the repair and technical departments to get pricing sorted quickly (12:44).
Clean, quick close: +27 61 069 6969 (label: Anton) — tidy back-and-forth resolved with a simple "Perfect sir." confirmation from the customer (12:44), no loose ends.
Team snapshot (this sample)
| Staff | Chats in sample | Flags raised | Bar |
|---|---|---|---|
| Tiaan / Anton (joint) | 6 | 4 | |
| Ian | 2 | 0 | |
| Mark | 1 | 0 | |
| Unassigned / no label | 6 | 3 | |
| Megon | 0 | — |