Warranty on everything
90 days from MacShack on every pre-owned and demo device. A full 1-year Apple warranty on new.
4.7 on Google · 316 reviews
Apple, looked after. And so are you.
We're an Apple centric store in Bryanston with one obsession: how you feel when you deal with us. Real people answer your messages. Every device is checked by hand. Every box is packed like it's going to a friend.
Why we exist
Buying Apple should feel exciting, not risky. So we do the slow, careful work nobody sees, and we treat every customer like the only one we have today.
You ask
A real person answers. Every time.
No bots and no ticket numbers. Your WhatsApp lands with someone standing in our Bryanston store, right next to the device you're asking about.
- Ask for more photos. We'll take them of the exact unit, in store.
- Not sure which Mac? Tell us what you do with it and we'll tell you what you actually need, even if it costs less.
- After you buy, the same people are still here for setup questions, repairs and upgrades.
Hi! Is the MacBook Air 13″ M4 in Midnight still available?10:41
Hi Thandi, it is. It's right here on my desk. Want a few photos of the keyboard and lid?10:42
Yes please!10:42
Battery health is 96%, and here it is on my desk. Not a mark on it.
10:44Perfect. Can you deliver to my res in Stellenbosch?10:45
Of course. We deliver to university residences all the time. Sending you the link now.10:45
An example of a typical chat
We prepare it
Every device goes through our hands before it goes into yours.
- Step 1 of 6
Looked at by a person
A technician picks it up and checks it the way you would: hinges, screen, keys, ports and every corner of the body.
- Step 2 of 6
Tested with Blackbelt360
Then a full diagnostic runs through every component, from the trackpad to the Wi-Fi chip. Nothing is assumed.
- Step 3 of 6
Battery at 80% or better
Every pre-owned device leaves with battery health of 80% or more. If it's lower, we fit a new battery before it's sold.
- Step 4 of 6
Wiped and reset
We erase it completely and reset it, so it starts its new life with you, not with someone else's settings.
- Step 5 of 6
Graded honestly
Prime, Select or Value. We photograph the exact unit in store, so the condition you see is the condition you get.
- Step 6 of 6
Packed like a gift
Wrapped, boxed and sent anywhere in South Africa, including university residences. Or collect it from us in Bryanston.
Inspection card · MacBook Air 13″1/6
HingeScreenPortsKeys
Blackbelt360 diagnosticFull test
- Display
- Keyboard
- Trackpad
- Speakers
- Camera
- Wi-Fi
- Bluetooth
- Ports
91%
Our minimum: 80%
Below 80%? A new battery goes in first.
Ready
for you
for you
- Erased completely
- Activation Lock off
- Reset to factory settings
PrimeMinimal to no visible wear
SelectLight signs of everyday use
ValueVisible wear, fully working
This exact unit, photographed in store
Packed with care and delivered nationwide, including to university residences.
Checked by a MacShack technicianBryanston
We go further
Over 1,100 km of care for one laptop.
A customer in Durban needed some help. So we arranged a courier to collect it, cleaned it inside, fitted a skin, packed it properly and sent it home.
1136 km
- Courier collects the laptop in Durban
- Arrives at our Bryanston workshop
- Cleaned on the inside
- MacShack skin applied
- Packed with care
- Home again in Durban
“From arranging courier collection of my laptop from Durban to JHB and back, to cleaning the internals and perfectly applying my laptop skin, everything was handled professionally. I also really appreciated how well it was packaged when I received it back.”
Come in
A store you'll want to spend time in.
Sit down, try the keyboards, compare two MacBooks side by side. Bring your old device and trade it in while you're here.
We stand behind it
Promises we keep, long after you've paid.
Extend it to 12 months
Add our extended warranty at checkout and stop worrying for a full year.
Extended warranty ›Honest grading
Prime, Select or Value, with photos of the exact unit. No surprises when you open the box.
Condition guide ›7-day returns
Changed your mind? Bring it back within 7 days.
An admin fee applies.Returns policy ›Trade in your old device
Get an instant offer and put it straight towards your next one.
Get an offer ›Pay over time
Happy Pay, Float and Mobicred, so the right Mac doesn't have to wait.
Payment options ›Delivered nationwide
Free over R10,000. To your home, your office or your university residence.
Repairs and support
Screens, batteries, keyboards and software. The same team, long after the sale.
Book a repair ›A thank-you for students
Free 1-year extended warranty on pre-owned MacBooks. Just WhatsApp us your student card.
Student offer ›51,000+Apple devices sold
28,000+Customers looked after
4.7 Google rating from 316 reviews
Others say it best
Don't take our word for it.
4.7316 Google reviews“I ordered the wrong item by mistake and it was exchanged, the correct size item sourced and send my way immediately. Excellent customer service.”
“Great place to buy Apple products with a human interface. The staff are professional and go out of their way to assist customers.”
“Thank you for the exceptional service from the gentlemen at front desk right to the back end techs.”
“Just got my MacBook today, literally the day after I ordered it. It was packaged securely and arrived safely.”
“I recently received my pre-owned iPad Pro from MacShack, and I am genuinely impressed with its condition. It looks and performs like new.”
“Each time the process couldn't have been easier, with excellent communication throughout.”
“Would like to commend the team for their ethical business practice.”
“Friendly staff and great customer service throughout. Highly recommended.”
“If you need something out of the ordinary they are capable to assist.”
“I purchased a second-hand iPhone 13 from MacShack about four months ago, and I honestly couldn't be happier with my purchase.”
Your turn
Come and say hi.
Message us, call us or walk in. Whatever you need, you'll get a person who knows Apple and cares how it turns out for you.
With care, the MacShack team.